হেড অব হসপিটালিটি (এজিএম/ডিজিএম)

Requirements

To be responsible for the Food & Beverage, Housekeeping, Kitchen and laundry services within a designated specialty in a manner that ensures compliance with international standards of care and JCI standards for Quality and Patient Safety. This position is to ensure smooth operational activities in these areas.
Oversee the Hospitality manpower functions of the Hospital
Lead all issues including Cleaning, Food quality Standard, Patient Care and all related facilities
Hold regular briefings and meetings with Top Management of the Hospital.
Ensure full compliance to Hospital Facility Controls, SOPs, policies, procedures and service standards.
Handling complaints and oversee the service recovery procedures.
Responsible for the preparation, presentation and subsequent achievement of the Hospitality Departmental Annual Operation Budget, Cost and action plan.
Ensure all decisions are made in the best interest of the Hospital and management. Developing improvement actions, carry out costs savings.
Closely monitor all relevant reports on a daily basis and take decisions accordingly.
Ensure that monthly financial outlooks for Rooms, Foods & Beverage, Admin & General, on target and accurate.
Helping in the procurement of operating supplies and equipment and contracting with third party vendors for essential equipment and services.

Coordination, Oversee and manage all Hospitality issues with other departments and working closely with department heads daily.
Manage and develop the team to ensure career progression for them.
Be accountable for responsibilities of department heads and take ownership of all complaints.
Provide effective leadership to Team Members. Lead in all aspects of departmental planning.
Respond to audits to ensure continual improvements is achieved.
Corporate Client Handling and take part in new process acquisition along with the team whenever required.
Responsible for safeguarding the quality of operations both (internal external audits).
Responsible for legalization, Occupational Health & Safety Act fire regulations and other legal requirements.