Accident & Emergency

Accident & Emergency Care at Evercare Hospital Chattogram

Evercare Accident & Emergency Centre provides multidisciplinary emergency support 24 hours a day, 7 days a week with state-of-the-art facilities and expert trauma team, providing ventilator and life support equipped ambulances, stroke management, life support, cardiac support and trauma life support protocols with emergency and triage beds, and immediate access to diagnostic, medical and surgical specialties.

Accident & Emergency Centre has started dedicated Chest Pain Observation Unit (CPOU) for emergency management of patients with chest pain but at low risk of heart attack, aiming to improve the efficiency of care of low-risk patients without unnecessary admissions. Nine Emergency Codes are followed within the hospital, denoting different emergency situations for efficient management.

Accident & Emergency Care centre Services:

  • 24/7 hours Quick Trauma Response,
  • Immediate Advanced General and Cardiac resuscitation facilities at Emergency Department.
  • Immediate Trauma Assessment by Trained Doctor and health professional team with X-ray, Ultrasonography, CT-scan. MRI, Continuous
  • Cardiac Monitoring. Advanced Vascular Diagnosis by CT-angiogram, DSA and high standard laboratory services.
  • 24 Hour Trauma Operation facilities that includes Abdominal, Chest, Pediatric Surgery, Neurosurgery, Orthopedics and ENT Surgery.
  • Prompt and Standard Orthopedics Emergency Management.
  • General and Advanced Pediatric and Neonatal Resuscitation facilitates.
  • Standard Emergency pick up service with highly equipped ambulance lead by trained paramedics.
  • Accident & Emergency Centre, which deals with all kinds of emergencies under one roof 24 hours a day, 7 days a week. The Centre has ten dedicated emergency beds, as well as one triage beds. In case of any emergency, one call is enough to avail our ambulance pick-up round-the-clock. Our fleet of ambulance is well-equipped and manned by trained emergency technicians and paramedics. We have two Toyota ICU ambulances with life support equipment’s including ventilators. Moreover, being near the international and domestic airports, we can commute with emergency patients to-and-fro very fast from the airport to the hospital premises at times of need.

Emergency Contact Numbers:
Hotline: 10663
Ambulance: 01313-779966

IMPORTANT POINTS ABOUT TESTS/PROCEDURES/SURGERIES, YOUR REPORTS & BILLING ENQUIRIES

  • Tests/Investigations:
    • To schedule a test/investigation, please call the relevant OPD front desks.
    • Your lab investigation samples are to be deposited in the Sample Collection Room located in Level-3, which is open on working days (Saturday-Thursday) from 8.00 am to 8:00 pm, and on Fridays and holidays from 9.00 am to 5.00 pm.
    • Your investigation reports can be collected from Report Delivery Room by showing the receipt of payment. The hospital shall not be responsible for reports not collected within 30 days after the tests were done. Report Delivery Room is also located in level-1, and is open on working days (Saturday-Thursday) from 8.00 am to 8:30 pm, and on Fridays and holidays from 9.00 am to 5.00 pm.
    • You will not be able to collect your investigation reports without your receipt of payment. If you have lost your receipt, you may collect a duplicate copy from our Billing Executives (Front Desk, OPD- Level-2,3).
    • You can request duplicate copy of your investigation reports from the Report Delivery Room, inclusive of BDT 100 additional charge.
  • Procedures & Surgeries:
    • If you are interested in undergoing a procedure or surgery, please see our relevant Consultant first.
    • To search for a consultant, go to Find a Consultantpage and for appointments, go to Make an Appointment
  • In-patient Reports
    • Discharge Summary is provided to a patient upon his/her discharge from the hospital. A discharge summary is a summary of the events during hospitalization of the patient. It outlines the patient’s chief complaint, the diagnostic findings, the therapy administered and the patient’s response to it, and recommendations on discharge.
    • To request for detailed in-patient medical reports or to make an insurance claim, refer to our Medical Report
  • For queries on charges, contact our Billing Department (IP Billing Desk, Front desk, OPD- level 1) or call/e-mail our Billing Executives:

 

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Treatments & Procedures

 

IMPORTANT POINTS ABOUT TESTS/PROCEDURES/SURGERIES, YOUR REPORTS & BILLING ENQUIRIES

  • Tests/Investigations:
    • To schedule a test/investigation, please call the relevant OPD front desks.
    • Your lab investigation samples are to be deposited in the Sample Collection Room located in Level-3, which is open on working days (Saturday-Thursday) from 8.00 am to 8:00 pm, and on Fridays and holidays from 9.00 am to 5.00 pm.
    • Your investigation reports can be collected from Report Delivery Room by showing the receipt of payment. The hospital shall not be responsible for reports not collected within 30 days after the tests were done. Report Delivery Room is also located in level-1, and is open on working days (Saturday-Thursday) from 8.00 am to 8:30 pm, and on Fridays and holidays from 9.00 am to 5.00 pm.
    • You will not be able to collect your investigation reports without your receipt of payment. If you have lost your receipt, you may collect a duplicate copy from our Billing Executives (Front Desk, OPD- Level-2,3).
    • You can request duplicate copy of your investigation reports from the Report Delivery Room, inclusive of BDT 100 additional charge.
  • Procedures & Surgeries:
    • If you are interested in undergoing a procedure or surgery, please see our relevant Consultant first.
    • To search for a consultant, go to Find a Consultantpage and for appointments, go to Make an Appointment
  • In-patient Reports
    • Discharge Summary is provided to a patient upon his/her discharge from the hospital. A discharge summary is a summary of the events during hospitalization of the patient. It outlines the patient’s chief complaint, the diagnostic findings, the therapy administered and the patient’s response to it, and recommendations on discharge.
    • To request for detailed in-patient medical reports or to make an insurance claim, refer to our Medical Report
  • For queries on charges, contact our Billing Department (IP Billing Desk, Front desk, OPD- level 1) or call/e-mail our Billing Executives:

 

For queries on charges, contact our Billing Department (IP Billing – level 1) or call/e-mail our Billing Concern:
Md. Rashadul Islam
Deputy Manager – Billing
Phone : +88-0241380350-61 Ext- 1031
(From 9 am to 5 pm –Except Holidays)
E-mail: rashadul.islam@evercarebd.com
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