Md. Anarul Islam, PCA

PCA at Evercare Hospital Dhaka

How Long have you worked at this hospital?

11 years

How does what you do each day have a positive impact on patients?

I work in CCU area, I try my best to provide best care to patients by showing respect and providing emotional support to every patient.

What do you love most about your job?

Helping the patient in mobilizing.

Anything else you’d like to share?

I want to grow with this company and develop myself more to provide better patient service in future.

Firoza Chowdhury, Officer – Customer Care

Customer Care at Evercare Hospital Dhaka

How Long have you worked at this hospital?

4 years 8 months

How does what you do each day have a positive impact on patients?

I guide every patient to know about the services, and facilities in of ward. I inform patients proactively about the possible delay of services (if any) and offer alternative services if required. 98% of my patients are satisfied and delighted about my works. I try to demonstrate distinct and positive attitude towards working in the ‘Covid Zone for Covid Infected patients” and manage the word very well with no major complaints. I am very keen on ensuring error free reporting, and billing for the procedures, and consultants’ visits in the system. I have increased 95% discharge medication sales from 30% in my ward.

What do you love most about your job?

Being a healthcare worker, I love to Improve safety in my workplace, I have been contributing to ensure absence of preventable harms by implementing IPSG goals (1 to 6) to ensure correct patient tagging, transporting from one place to another. I have got zero safety related incidences so far in my ward. I always preach and practice infection control and safety precautions among team members. I also ensure that adequate PPEs are available for the consultants and for other staff.

Anything else you’d like to share?

I manage conflicts in the team by explaining the intent of the task in the light of organizational need and listen to each member of my team. I always focus on team cohesion by showing examples of care, respect and trust.

Md. Riazul lslam, 27

Deputy Manager at Evercare hospital Dhaka

How Long have you worked at this hospital?

2 years

How does what you do each day have a positive impact on patients?

My work impacts patients through our employees. I ensure our employees remain motivated and satisfied by ensuring timely and accurate disbursement of payroll and other benefits. As I work in HR Operations, I have to deal with various queries of our employees, and I make sure that they are leaving with a happy face and satisfactory feedback so that they would love to come again and discuss if there are any issues.

What do you love most about your job?

I love analysis and playing with numbers and my job is very much challenging and demanding which provides me opportunity for growth and continuous learning, I love and appreciate the way my Line Manager guides me, empowers me, and believe in me even during the most challenging times. The HR team and the HR leaders provide me enough space and freedom to share my ideas, feedback and innovate our work processes to ensure positive employee experience.

Anything else you’d like to share?

Any human being must have the following qualities –

  1. need to believe in self
  2. need to respect self, and
  3. mutual respect is always expected